93ko Privacy Policy

93ko is committed to protecting the privacy of every person who uses the 93ko platform. This Privacy Policy sets out in clear and accessible language how 93ko handles personal data — from the moment a visitor first lands on 93ko.vip through to the ongoing management of an active member account. We treat data handling as a core operational responsibility, not a legal formality, and we apply the same standard of care to your personal data that we apply to the security of your funds.

This policy covers all data processing activities associated with the 93ko platform, including account registration, identity verification (KYC), payment processing, gameplay activity, customer support interactions, and any communications sent to members via SMS or email. It applies to all members who have registered accounts on 93ko.vip, as well as to visitors who browse the platform without registering.

1. Information We Collect

93ko collects personal data through several channels: information you provide voluntarily during registration and account management, information generated automatically by your use of the platform, and in some cases information received from trusted third-party partners involved in payment processing or identity verification. Below is a description of the categories of data we collect.

Registration and Account Data

When you create a 93ko account, we collect the information you submit during the registration process. This includes your Bangladesh mobile phone number, your chosen username, your date of birth, and a hashed version of your password. This data is necessary to create and maintain your account, to verify that you meet the minimum age requirement of 18 years, and to enable secure login to the platform.

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — which may be triggered at registration, prior to withdrawal, or at any point where 93ko needs to confirm your identity — we may request and collect copies of identity documents. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or birth certificate. We may also collect a photograph or selfie to confirm document authenticity. KYC data is handled with elevated care and is retained only for as long as legally or operationally required.

Financial Transaction Data

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, 93ko records the transaction reference number, the payment method used, the transaction amount in BDT, the timestamp, and the transaction status. We do not store full card numbers or mobile banking PINs. Financial data is used to process your transactions, reconcile account balances, and investigate any payment disputes.

Gameplay and Betting Activity

93ko records a log of your gameplay and betting activity on the platform. This includes the games you play, bet amounts, outcomes, session durations, and any responsible gaming limits you have set. This data serves several purposes: it is necessary for correct account balance management, it supports responsible gaming monitoring, it is used in the event of dispute resolution, and it forms the basis for personalised game recommendations where applicable.

Technical and Device Data

When you access 93ko.vip, our servers automatically collect certain technical information about your device and browsing session. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited on 93ko.vip, and session timestamps. This technical data helps us maintain platform stability, detect and prevent fraudulent access, and improve the overall user experience.

Customer Support Communications

When you contact the 93ko support team via email at [email protected], we retain a record of the correspondence. This includes your contact details, the content of your message, and any documentation you attach. Support records are used to resolve your query, to maintain a history of account interactions, and to improve the quality of our support service over time.

2. How We Use Your Data

93ko uses the personal data it collects for the following purposes. For each purpose, we have identified the lawful basis on which the processing rests.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, device data	Contract performance
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial transaction data	Contract performance
Fraud and security monitoring	Device data, transaction data, activity logs	Legitimate interest
Responsible gaming monitoring	Gameplay data, account settings	Legal obligation / Legitimate interest
Customer support	Support communications, account data	Contract performance
Platform improvement and analytics	Technical data, gameplay data (aggregated)	Legitimate interest
Sending service notifications via SMS	Mobile number, account status	Contract performance

93ko does not use your personal data for automated decision-making that produces significant legal effects without human review. Responsible gaming alerts and fraud flags generated by automated systems are always reviewed by a member of the 93ko operations team before any account action is taken.

We do not sell your personal data to third parties for their own marketing purposes. We do not share your data with advertising networks for the purpose of targeting you with third-party advertisements.

3. Data Sharing and Disclosure

93ko shares personal data only where it is necessary to deliver the services described in this policy, to comply with a legal obligation, or to protect the rights and security of the platform and its members. The categories of recipients with whom 93ko may share your data are described below.

Payment Service Providers

To process deposits and withdrawals, 93ko shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing partners. These providers receive only the data required to execute and confirm the transaction. They are contractually bound to handle that data securely and are prohibited from using it for any other purpose.

Identity Verification Partners

Where 93ko uses a third-party identity verification service to assist with KYC processing, that service receives the identity documents and supporting data you submit. All identity verification partners used by 93ko operate under strict data processing agreements and apply secure document handling standards consistent with our own.

Game Content Providers

The casino games and live dealer products available on 93ko are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To load and operate these games within your session, a session token and anonymised player identifier may be passed to the relevant game studio. No directly identifiable personal data such as your name, mobile number, or NID number is shared with game providers.

Legal and Regulatory Disclosure

93ko may disclose personal data to law enforcement authorities, regulatory bodies, or other third parties where required to do so by applicable law, court order, or other binding legal process. Where 93ko receives such a request, it will assess its scope carefully and disclose only the minimum data necessary to satisfy the legal obligation.

Business Transfers

In the event that 93ko's business or assets are transferred to another entity through merger, acquisition, or similar transaction, member personal data may be transferred as part of that transaction. In such circumstances, 93ko will notify affected members and ensure that the receiving entity is bound by privacy obligations that are at least as protective as those in this policy.

4. Cookies and Tracking Technologies

93ko.vip uses cookies and similar tracking technologies to operate the platform correctly, maintain your logged-in session, and gather aggregated analytics data that helps us understand how members use the site. The table below describes the categories of cookies in use.

Cookie Category	Purpose	Duration
Strictly Necessary	Maintain your authenticated session, prevent CSRF attacks, load balancing	Session / up to 24 hours
Functional	Remember your preferred language, display preferences, and responsible gaming settings	Up to 30 days
Analytics	Aggregate usage data (pages viewed, session duration, navigation paths) — no personal identification	Up to 13 months
Security	Detect suspicious login patterns, rate-limit repeated failed login attempts	Session / up to 7 days

Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Functional and analytics cookies may be managed through your browser settings. Please note that disabling certain functional cookies may affect your experience on the platform — for example, your responsible gaming limit preferences may not be retained between sessions if functional cookies are blocked.

93ko does not use third-party advertising cookies or retargeting pixels. The analytics data collected via cookies is used only for internal platform improvement and is not shared with advertising networks.

5. Data Retention and Storage

93ko retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and operational obligations. The general retention periods applied by 93ko are as follows:

• Active account data — retained for the lifetime of the account and for a period of 5 years following account closure;
• KYC and identity verification documents — retained for a minimum of 5 years from the date of verification in accordance with anti-money laundering obligations;
• Financial transaction records — retained for 7 years from the date of each transaction to satisfy financial record-keeping requirements;
• Customer support correspondence — retained for 3 years from the date of the last interaction;
• Technical and device logs — retained for 12 months on a rolling basis;
• Gameplay and betting activity logs — retained for 5 years from the date of the relevant session.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

All personal data associated with 93ko member accounts is stored on servers located in secure data centres. Access to stored personal data is restricted to authorised 93ko personnel and authorised service providers on a strict need-to-know basis. All storage environments are protected by encryption at rest.

6. Security of Your Personal Data

93ko applies a layered approach to data security, combining technical controls, access management policies, and operational procedures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include the following:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and 93ko.vip, ensuring that your account credentials, payment details, and personal data cannot be intercepted in transit;
• Password hashing using a modern one-way cryptographic algorithm, meaning that even 93ko staff cannot read your password in plain text;
• Two-factor authentication signals via OTP sent to your registered Bangladesh mobile number for sensitive account actions;
• IP-based anomaly detection that flags and reviews login attempts originating from unusual locations or devices;
• Regular internal security reviews of access logs and data handling procedures to identify and remediate vulnerabilities;
• Role-based access controls that restrict staff access to personal data strictly to those whose role requires it.

While 93ko takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, 93ko will notify affected members promptly and take all necessary steps to contain and remediate the incident.

7. Your Rights and Choices

As a member of the 93ko platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, you may contact the 93ko support team at [email protected] with your request. We will respond within a reasonable timeframe, and in any event within 30 days of receiving a valid request.

Right of Access

You have the right to request a copy of the personal data that 93ko holds about you. Upon receiving a verified access request, 93ko will provide a summary of your personal data in a readable format. Identity verification will be required before any data is released to ensure that data is not disclosed to an unauthorised person.

Right to Correction

If any personal data that 93ko holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings. For changes to core identity information (such as name or date of birth), a support request accompanied by supporting documentation will be required.

Right to Erasure

You may request that 93ko delete your personal data. This right is subject to certain limitations — where 93ko is required by law to retain data (for example, financial transaction records and KYC documents subject to anti-money laundering retention obligations), those records cannot be erased until the applicable mandatory retention period has elapsed. Where erasure is possible, it will be carried out within a reasonable time following account closure and the expiry of any mandatory retention period.

Right to Object to Processing

Where 93ko processes your personal data on the basis of legitimate interest (for example, for platform analytics or fraud prevention), you have the right to object to that processing. Upon receiving an objection, 93ko will assess whether its legitimate interests are overridden by your interests and rights, and will cease the relevant processing where appropriate.

Right to Data Portability

Where data has been provided by you and processed on the basis of contract performance, you may request a copy of that data in a structured, machine-readable format. This right applies primarily to account registration data and transaction history.

Marketing Communications

93ko may from time to time send you promotional SMS messages regarding offers, bonuses, and platform updates. You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions included in any such message. Please note that opting out of marketing communications does not affect the receipt of service-essential notifications such as deposit confirmations and security alerts.

8. Updates to This Privacy Policy

93ko reviews this Privacy Policy periodically and may update it to reflect changes to our data handling practices, changes in applicable law, or improvements to our platform. The effective date at the top of this document indicates when the current version came into force.

Where changes to this policy are material — meaning they substantially affect how your data is used or what rights you have — 93ko will notify registered members via SMS to their registered Bangladesh mobile number prior to the updated policy taking effect. For minor or clarificatory changes, the updated policy will be published on this page without a separate notification.

Your continued use of the 93ko platform after an updated Privacy Policy has taken effect constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and contact the support team to discuss your account options.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 93ko handles your personal data, please direct them to our support team at [email protected]. We take all privacy-related enquiries seriously and will respond within 5 business days.