Responsible Gaming
at 93ko

At 93ko, responsible gaming is not an afterthought — it is built into the foundation of how we operate. As Bangladesh's trusted online casino and sports betting destination, we believe that every player deserves access to a safe, fair, and transparent gaming environment. That means offering not just thousands of games from world-class providers, but also the practical tools and clear information that help our members stay in control at all times.

Gambling, when approached responsibly, is a form of entertainment. The moment it begins to feel like a financial strategy, a source of stress, or a way to escape problems, it has crossed into territory that requires attention. 93ko is committed to supporting any member who reaches that point — whether through account management tools, direct support, or guidance toward professional help resources.

1. Age Restriction — 18+ Policy

93ko operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make deposits, or participate in any form of gambling activity on the 93ko platform. This policy is non-negotiable and applies to every member regardless of location within Bangladesh.

During the registration process, all members are required to confirm that they are aged 18 or above. As part of our Know Your Customer (KYC) verification process, 93ko may request identity documentation — including your Bangladesh National Identity Card (NID) or passport — to confirm your date of birth. Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be frozen pending investigation, and the account will be permanently closed.

If you are a parent or guardian and believe that a minor in your household may have accessed or used 93ko, please contact our support team at [email protected] without delay. We will investigate immediately and take all appropriate action to protect the minor involved.

2. Know Your Limits

The most effective form of responsible gaming is personal awareness. Before you play on 93ko, we encourage every member to take a few moments to set clear personal boundaries. These boundaries are not restrictions — they are the framework that keeps gambling enjoyable rather than stressful.

Consider the following principles before you begin any gaming session on 93ko:

• Set a session budget before you start. Decide the maximum amount you are comfortable losing before you log in. Once that amount is reached, stop — regardless of whether you feel "close to winning".
• Never chase losses. Trying to recover money you have already lost is one of the most common pathways to problem gambling. A loss is a loss; accept it and step away.
• Treat gambling as entertainment, not income. 93ko games are designed to be enjoyable. They are not a reliable way to generate money, and they should never be treated as such.
• Set a time limit on each session. Long, unbroken gaming sessions can cloud judgement and lead to spending beyond your means. Use alarms or the 93ko time-out tools to keep sessions manageable.
• Never play when you are upset, stressed, or under the influence. Emotional states and alcohol impair decision-making and increase the risk of impulsive betting behaviour.
• Keep gambling separate from essential expenses. Your rent, groceries, utility bills, and family obligations should always take priority over any gaming budget.

3. Signs of Problem Gambling

Problem gambling develops gradually. Many people do not recognise it in themselves until it has already caused significant harm. Being honest with yourself about the warning signs is one of the most important steps you can take. The following behaviours are common indicators that gambling may have become a problem:

If two or more of these signs describe your current experience with gambling, we strongly encourage you to use the tools available in your 93ko account — and to reach out to the support team or a professional counselling service. Early action significantly improves outcomes. There is no shame in seeking help; it is a sign of strength and self-awareness.

4. Deposit and Spending Limits

One of the most practical responsible gaming tools available on 93ko is the ability to set deposit limits on your account. Deposit limits allow you to cap the maximum amount you can deposit into your 93ko account over a defined time period. Once the limit is reached, no further deposits can be processed until the period resets or the limit is increased.

How Deposit Limits Work

Members can set daily, weekly, or monthly deposit limits directly through the account management section after logging into 93ko. Limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and card payments. The following rules apply:

• Deposit limits take effect immediately upon being set.
• You may decrease your deposit limit at any time, and the reduced limit will take effect immediately.
• Requests to increase a deposit limit are subject to a mandatory 7-day waiting period before the increase takes effect. This cooling-off period is designed to prevent impulsive decisions made in the heat of a gaming session.
• Limits are expressed in Bangladeshi Taka (BDT). For example, a member may set a weekly deposit limit of ৳5,000 to manage their monthly gaming expenditure.

Loss Limits

In addition to deposit limits, 93ko members can set loss limits that cap the total amount they can lose over a defined period. Once the loss threshold is reached, the member's ability to place further bets is paused for the remainder of that period. This tool is particularly effective for members who fund their accounts in larger amounts but want to control how much of that balance is at risk on any given day or week.

5. Time-Out and Cooling-Off

Sometimes the right move is simply to step away for a defined period without committing to full self-exclusion. 93ko's time-out feature allows members to temporarily suspend their account for a short, pre-selected period. During a time-out, the member cannot log in, deposit, or place bets. The account remains intact and all funds are safe; the member simply cannot access the gambling features of the platform until the time-out period ends.

Available Time-Out Periods

• 24 hours — for a quick break after a difficult session
• 48 hours — a weekend break to reassess
• 7 days — a week-long cooling-off period
• 30 days — a month away from the platform

Time-out periods cannot be cancelled or shortened once activated. This is intentional — the point of a time-out is to provide a genuine, enforced break, not a symbolic one. To activate a time-out, navigate to the Responsible Gaming section in your 93ko account settings, or contact the support team at [email protected] and our team will activate it for you immediately.

If you are unsure whether you need a full self-exclusion or simply a short break, a time-out is a sensible first step. It gives you space to reflect without the permanence of a full exclusion. However, if the underlying issue is significant, we encourage you to consider the self-exclusion option described in the next section.

6. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on 93ko. When a member requests self-exclusion, their account is suspended for an extended minimum period, and the platform will take active steps to prevent new accounts being opened by the same individual. Self-exclusion is the appropriate tool when gambling has become or is at risk of becoming a serious problem.

How to Request Self-Exclusion

Self-exclusion can be requested through two channels:

• Account Settings: Log into your 93ko account, navigate to the Responsible Gaming section, and select the self-exclusion option. Choose a minimum exclusion period of 6 months, 1 year, 2 years, or permanent exclusion.
• Email Support: Send a self-exclusion request to [email protected] from your registered email address, stating your username and the exclusion period you require. The support team will process your request and confirm account suspension within 24 hours.

What Happens During Self-Exclusion

• Your account is immediately suspended and access is blocked.
• You will be removed from all 93ko promotional and marketing communications.
• Any balance remaining in your account at the time of self-exclusion will be held securely and can be withdrawn after the exclusion period ends, subject to standard verification procedures.
• During the exclusion period, requests to reactivate the account will not be processed — not even if you contact support and ask to end the exclusion early. The exclusion runs its full course.
• Following the end of a finite exclusion period (6 months, 1 year, or 2 years), reactivation requires a written request and a mandatory 7-day reflection period before access is restored.
• Permanent self-exclusion cannot be reversed.

7. Self-Assessment Questions

The following questions are designed to help you honestly assess your relationship with gambling. There are no right or wrong answers — the purpose is to give you a clearer picture of whether gambling is currently having a positive or negative impact on your life. Answer each question as honestly as you can.

8. Getting Help and Support

Acknowledging that gambling has become a problem is one of the hardest but most important steps a person can take. You do not need to manage this alone. The 93ko support team is available 24 hours a day, 7 days a week, to assist members who are concerned about their gambling behaviour. We will never judge you for reaching out — our goal is simply to help you access the right support quickly.

Contact 93ko Support

To speak with a 93ko responsible gaming support agent, send an email to [email protected] from your registered email address. State that you are reaching out regarding responsible gaming, and include your account username. A dedicated agent will respond within one business day — and for urgent requests such as immediate account suspension, within a maximum of a few hours. Support is available in English, 24/7, Bangladesh Standard Time (BST, UTC+6).

Professional Counselling and Support

For members who need support beyond what a gaming platform can provide, professional counselling services offer confidential, expert help for problem gambling. 93ko encourages any member experiencing significant gambling-related distress to seek professional guidance. Speaking with a trained counsellor — whether in person, by phone, or online — can make a meaningful difference to your wellbeing and your relationships.

If gambling is creating financial difficulties for you or your family, a qualified financial counsellor can help you develop a practical plan to manage debt and rebuild stability. Many counselling services offer free or low-cost sessions. Do not let cost be a barrier to getting the help you need.

Supporting a Family Member

Problem gambling affects not just the individual but everyone around them. If someone in your family — a spouse, parent, sibling, or adult child — is struggling with gambling, it can be an isolating and frightening experience. The 93ko support team can assist family members by providing information about account restriction options where the account holder has provided prior written consent. We also encourage affected family members to seek their own counselling support, as living with a problem gambler carries its own significant emotional burden.